Clinic & Sales Policy

Clinic Policy​

1. Introduction
At Moonlight Aesthetic, we are committed to providing exceptional cosmetic services while maintaining the highest standards of safety, professionalism, and client satisfaction. This policy outlines our guidelines and expectations for clients visiting our clinic. By engaging our services, clients agree to comply with this policy.​
2. Appointment Booking
2.1. Scheduling
2.1.1. Clients are encouraged to book appointments in advance to ensure availability.
2.1.2. Appointments can be made in person, over the phone, or through our online booking system.​
2.2. Consultations
2.2.1. Prior to any cosmetic treatment, clients are required to undergo a consultation with one of our qualified practitioners.
2.2.2. Consultations aim to assess the client's suitability for the requested treatment, discuss expectations, answer questions, and provide relevant information.
2.2.3. Consultations may be subject to a separate fee, which will be communicated in advance.​
3. Treatment Procedures
3.1. Professional Staff
3.1.1. All cosmetic treatments at Moonlight Aesthetic are performed by qualified and experienced practitioners.
3.1.2. Our staff will ensure a professional and safe environment during all treatment procedures.​
3.2. Informed Consent
3.2.1. Clients must provide informed consent before undergoing any cosmetic treatment.
3.2.2. Our staff will explain the nature of the treatment, potential risks, expected outcomes, and any post-treatment care requirements.
3.2.3. Clients are encouraged to ask questions and seek clarification before providing consent.​
3.3. Treatment Results
3.3.1. Cosmetic treatments may yield different results for each individual based on factors such as skin type, health conditions, and lifestyle.
3.3.2. While we strive to achieve optimal results. Moonlight aesthetic cannot guarantee specific outcomes for every client.​4. Hygiene and Safety
4.1. Cleanliness
4.1.1. Moonlight Aesthetic follows strict cleanliness and hygiene protocols to ensure a safe environment for clients.
4.1.2. Our staff maintains high standards of sanitation and sterilization for all equipment, instruments, and treatment areas.​4.2. Medical History and Allergies
4.2.1. Clients must disclose their complete and accurate medical history, including any allergies, medications, or medical conditions that may impact their treatment.
4.2.2. Failure to provide accurate information may result in adverse effects or complications, and Moonlight Aesthetic will not be held liable for any resulting issues.​
4.3. Post-Treatment Care
4.3.1. Clients are responsible for following the post-treatment care instructions provided by our staff.
4.3.2. Adherence to these instructions is crucial for achieving optimal results and minimizing any potential complications.​
5. Payments and Refunds
5.1. Pricing and Payment
5.1.1. The pricing for our cosmetic treatments is available on our official website booking link or provided directly by our staff.
5.1.2. Payment is due at the time of service delivery unless otherwise agreed upon in writing.
5.1.3. We accept various forms of payment, including cash, credit/debit cards, and afterpay/zipays​
5.2 Refund Policy
We understand that circumstances may change, and clients may need to cancel or reschedule their appointments. Our refund policy is as follows:
a) Full refunds will be provided if cancellation occurs at least 48 hours before the scheduled appointment time.
b) If cancellation occurs within 48 hours of the scheduled appointment time, we will refund 50% of the total service cost.
c) No refunds will be provided for cancellations made less than 2 hours before the scheduled appointment time or in the case of no-shows.
d) Refunds will be processed through the original payment method and may take up to 10 business days to be credited back to the client's account.​5.2.1.Rescheduling and Cancellation
5.2.2. Clients are allowed to reschedule their appointments once without incurring any additional charges, provided the request is made at least 48 hours before the original appointment time. Subsequent rescheduling requests may be subject to a rescheduling fee.
5.2.3. If a client fails to provide a 48-hour notice for rescheduling or requests multiple reschedules, Moonlight Aesthetic reserves the right to enforce our cancellation policy.​
6. Confidentiality and Privacy
6.1. Client Confidentiality
6.1.1. Moonlight aesthetic maintains strict confidentiality regarding client information, medical records, and treatment details.
6.1.2. Client information will only be shared with authorized staff members directly involved in the client's treatment and care.​6.2. Privacy
6.2.1. Moonlight aesthetic complies with all relevant privacy laws and regulations to protect client data.​
7. Complaints and Concerns
7.1. Client Feedback
7.1.1. We value client feedback and encourage open communication regarding our services.
7.1.2. Clients can provide feedback, suggestions, or express concerns by contacting our clinic directly.​7.2. Complaint Resolution
7.2.1. Moonlight aesthetic is committed to addressing and resolving client complaints in a fair and timely manner.
7.2.2. Complaints should be submitted in writing or through our designated feedback channels.
7.2.3. We will acknowledge complaints promptly and investigate them thoroughly, providing a resolution or explanation as deemed appropriate.​​

Skincare Sales Policy

This policy outlines the terms and conditions for selling skincare products through our ecommerce platform. It aims to provide a transparent and trustworthy shopping experience for our customers while ensuring compliance with applicable laws and regulations. By using our platform, customers agree to abide by these policies.

1. Product Information:
1.1. Accurate Product Descriptions: We will provide accurate information about each skincare product.
1.2. Clear Pricing: The pricing displayed on our platform will be transparent and inclusive of all applicable taxes and fees.
1.3. Authenticity Guarantee: We guarantee that all skincare products sold on our platform are genuine and sourced from authorized distributors or manufacturers.
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2. Order Processing:
2.1. Order Confirmation: Once an order is placed, customers will receive an order confirmation with details such as order number, products purchased, pricing, and delivery date.
2.2. Order Fulfillment: We will strive to process and dispatch orders promptly, adhering to the indicated shipping timelines.
2.3. Out-of-Stock Items: In the event that a product becomes temporarily unavailable after an order is placed, customers will be promptly notified, and alternative options or a refund will be provided.
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3. Shipping and Delivery:
3.1. Shipping Methods: We will offer reliable shipping methods to ensure safe and timely delivery of skincare products.
3.2. Shipping Charges: Customers will be informed about any applicable shipping charges during the checkout process.
3.3. Tracking Information: Once an order is shipped, customers will receive tracking details to monitor the progress of their delivery.
3.4. International Shipping: We may offer international shipping, subject to regional restrictions and applicable laws. Customers are responsible for any additional customs duties or taxes imposed by their country. Please contact for international shipping.
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4. Returns and Refunds:
4.1. Return Eligibility: Customers may be eligible for returns and refunds if products are damaged, defective, or not as described.
4.2. Return Process: Customers must notify us once they received the products and follow the designated return process. Return shipping costs may be borne by the customer unless the return is due to our error.
4.3. Refund Process: Refunds will be issued through the original payment method within a reasonable timeframe upon receiving the returned product.
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Note: This policy is subject to change at any time. Customers will be notified of any significant updates via appropriate channels.
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By implementing and following this policy, we aim to provide a positive and secure shopping experience for our customers while maintaining high standards of integrity and professionalism in the skincare industry.

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